Welcome to Number Four
A longer issue this month, with three articles instead of the usual two. I am again very excited by the high quality delivered by this month’s contributors, Shankar Mishra, Vice President, Online Retail at Wyndham Hotel Group, and Jean-François Bélisle, Partner (Manager) – Consumer Intelligence Department at LoyaltyOne. I would even dare say that they offer us deep thoughts that need some effort, some time to absorb, but with so many gems.